Privacy Policy

Last updated: January 15, 2025

1. About Prime Squad

Prime Squad is a carefully built booking platform for restaurants, salons, and entertainment venues across Australia. Our founders bring extensive experience from restaurant management, customer service, and IT backgrounds, ensuring a platform built with deep industry knowledge and user-focused design.

We facilitate bookings and payments but do not provide the actual services - these are provided by our partner venues ("Partners"). When you book through Prime Squad, you enter into a direct contract with the Partner for the services. Prime Squad acts as an intermediary and payment processor on behalf of the Partner.

2. Information We Collect

2.1 Personal Information

We collect information that can be used to identify you, including:

• • Your name, address, telephone number, email address
• • Date of birth and age verification information
• • Government-issued identification (for business verification)
• • Payment information (credit card details, billing address)
• • Profile information and preferences
• • Communication preferences and marketing consent

2.2 Business Information

For business partners, we collect:

• • Business name, address, and contact details
• • Australian Business Number (ABN) and business registration details
• • Business hours, services offered, and pricing information
• • Bank account details for payment processing
• • Business insurance and licensing information

2.3 Usage Information

We automatically collect information about how you use our Services:

• • Device information (device type, operating system, browser)
• • IP address and location data
• • App usage patterns and feature interactions
• • Booking history and preferences
• • Search queries and browsing behavior

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• • Process bookings and payments
• • Communicate with you about your bookings
• • Provide customer support
• • Verify your identity and prevent fraud
• • Maintain and improve our Services

3.2 Business Operations

We use your information for:

• • Analytics and performance monitoring
• • Marketing and promotional communications (with consent)
• • Legal compliance and regulatory requirements
• • Business development and service enhancement

4. Information Sharing and Disclosure

4.1 With Partners

We share necessary information with Partners to facilitate your bookings, including your name, contact details, booking preferences, and any special requirements.

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us in:

• • Payment processing and financial services
• • Data analytics and business intelligence
• • Customer support and communication services
• • Cloud storage and data security

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption of data in transit and at rest
• • Regular security assessments and updates
• • Access controls and authentication systems
• • Employee training on data protection
• • Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• • Provide our Services to you
• • Comply with legal obligations
• • Resolve disputes and enforce agreements
• • Maintain business records as required by law

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this through your account settings or by contacting us directly.

7.2 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format that you can transfer to another service provider.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal and business requirements.

7.4 Marketing Communications

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by updating your preferences in your account settings.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• • Remember your preferences and settings
• • Analyze how you use our Services
• • Provide personalized content and advertisements
• • Improve our Services and user experience

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy was last updated on January 15, 2025.