Terms of Service

Last updated: January 15, 2025

1. About Prime Squad

Prime Squad is a carefully built booking platform that connects customers with restaurants, salons, entertainment venues, and other service providers across Australia. Our founders bring extensive experience from restaurant management, customer service, and IT backgrounds, ensuring a platform built with deep industry knowledge and user-focused design.

We facilitate bookings and payments but do not provide the actual services - these are provided by our partner venues ("Partners"). When you book through Prime Squad, you enter into a direct contract with the Partner for the services. Prime Squad acts as an intermediary and payment processor on behalf of the Partner.

Our platform has been developed with careful attention to detail, drawing from real-world experience in hospitality and customer service to create an intuitive and reliable booking experience.

2. Key Definitions

3. Account Registration and Security

3.1 Account Creation

To use our Services, you must create an account by providing accurate and complete information including your name, email address, phone number, and payment information. You must be at least 18 years old to create an account.

3.2 Account Security

You are responsible for:

• • Maintaining the confidentiality of your account credentials
• • All activities that occur under your account
• • Notifying us immediately of any unauthorized use
• • Using a strong, unique password

3.3 Account Restrictions

You may not create multiple accounts, transfer your account to another person, or use another person's account without permission.

4. Making Bookings

4.1 Booking Process

When you make a booking through our platform:

• • You select the Partner, service, date, and time
• • You review and confirm all booking details
• • You agree to the Partner's specific terms and conditions
• • Payment is processed through our secure payment system
• • You receive a confirmation with booking details

4.2 Booking Confirmation

Your booking is confirmed when you receive a confirmation email or notification. The contract for services is between you and the Partner, not with Prime Squad.

4.3 Partner Information

While we strive to ensure Partner information is accurate, we cannot guarantee the accuracy of all details. Partners are responsible for their own information, services, and compliance with applicable laws.

5. Payments and Pricing

5.1 Payment Processing

We process payments on behalf of Partners using secure third-party payment processors. By providing payment information, you authorize us to charge your payment method for all bookings and applicable fees.

5.2 Pricing

All prices are set by Partners and displayed in Australian dollars (AUD). Prices may include applicable taxes, service fees, and other charges as disclosed at the time of booking.

5.3 Service Fees

Prime Squad may charge service fees for using our platform. These fees will be clearly disclosed before you complete your booking.

5.4 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on our platform. You must provide accurate billing information and have sufficient funds available.

6. Cancellations and Refunds

6.1 Cancellation Policies

Each Partner sets their own cancellation policy, which will be displayed at the time of booking. Common policies include:

• • Free cancellation up to 24-48 hours before the appointment
• • Partial refunds for cancellations within 24 hours
• • No refunds for no-shows or very late cancellations

6.2 How to Cancel

You can cancel bookings through:

• • Our mobile app or website
• • Contacting the Partner directly
• • Contacting our customer support team

6.3 Refund Processing

Refunds are processed according to the Partner's cancellation policy and may take 5-10 business days to appear on your payment method.

6.4 No-Shows

If you fail to show up for your appointment without cancelling, you may be charged the full amount according to the Partner's no-show policy.

7. User Responsibilities and Conduct

7.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

• • Use the Services for any illegal or unauthorized purpose
• • Interfere with or disrupt the Services or servers
• • Attempt to gain unauthorized access to any part of the Services
• • Use automated systems to access the Services
• • Impersonate any person or entity
• • Harass, abuse, or harm other users or Partners
• • Violate any applicable laws or regulations

7.2 Health and Safety

You are responsible for:

• • Disclosing any allergies, medical conditions, or special requirements to Partners
• • Ensuring you are fit to receive the services
• • Following all safety instructions provided by Partners
• • Not attending appointments if you are unwell or contagious

7.3 Age Restrictions

Some services may have age restrictions. You must comply with all age requirements and provide valid identification when requested by Partners.

8. Intellectual Property Rights

8.1 Our Content

All content on our platform, including text, graphics, logos, images, software, and other materials, is owned by Prime Squad or our licensors and protected by Australian and international copyright laws.

8.2 User Content

When you submit reviews, photos, or other content to our platform, you grant us a non-exclusive, royalty-free license to use, modify, and display such content for the purpose of operating our Services.

8.3 Trademarks

"Prime Squad" and our logo are trademarks of Prime Squad Pty Ltd. You may not use our trademarks without our written permission.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Disclaimers and Limitations

10.1 Service Availability

We provide our Services "as is" and "as available" without warranties of any kind. We do not guarantee that our Services will be uninterrupted, error-free, or free from viruses or other harmful components.

10.2 Partner Services

We are not responsible for the quality, safety, or legality of services provided by Partners. Partners are independent businesses and are solely responsible for their services, compliance with laws, and customer satisfaction.

10.3 Limitation of Liability

To the maximum extent permitted by Australian law, Prime Squad shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our Services.

10.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified.

11. Indemnification

You agree to indemnify and hold harmless Prime Squad, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our Services, violation of these Terms, or infringement of any rights of another party.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting our customer support team or using the account deletion feature in our app.

12.2 Termination by Us

We may suspend or terminate your account immediately if you:

• • Violate these Terms
• • Engage in fraudulent or illegal activities
• • Abuse our Services or other users
• • Fail to pay required fees

12.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. We may delete your account and data, subject to our legal obligations and Privacy Policy.

13. Dispute Resolution

13.1 Customer Service

We encourage you to contact our customer service team first to resolve any issues. Most problems can be resolved quickly through direct communication.

13.2 Mediation

If we cannot resolve a dispute through customer service, we may agree to participate in mediation through an independent mediator.

13.3 Legal Proceedings

Any legal proceedings must be brought in the courts of Australia. These Terms are governed by the laws of Australia, and you submit to the jurisdiction of Australian courts.

14. Changes to Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. We will notify you of material changes by:

• • Posting the updated Terms on our website
• • Sending you an email notification
• • Displaying a notice in our mobile app

Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Prime Squad regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

16. Contact Information

If you have any questions about these Terms, please contact us: